FAQ

How do I place an order with you?

Whether you want to buy one packet of granola or ten jars of kimchi, placing an order is simple. Just add ingredients to your basket, click cart in the top right and checkout.

Can I track my order?

As soon as you place your order we’ll send you a confirmation email, then an email when your order has been shipped. You can’t track your order once it has left the maker, but rest assured it’ll be with you within a few days.

What if I receive a damaged order?

Each of the producers carefully wraps your order, however sometimes things can get damaged in transit. If that happens, we’ll fix it. Let us know by sending us an email and we’ll have a replacement sent out to you right away.

How long will it take to ship my order?

At the London Delicatessen, we work with independent makers across the country. When you order with us, we let the producer know and they’ll ship to you directly within 3-5 days. We know this might take longer than other online shops, however we don’t have a central warehouse. Instead, we support producers who make, bake and ferment to order. Your delivery might take a few days to arrive, but it’ll be made and packaged with care.

Where do you deliver to?

Our makers are based all over the country, and they ship across England and Wales, from London to Loughborough, Frome to Falmouth.

How much does delivery cost?

Delivery costs vary depending on the maker – the final cost will be shown at checkout. Your order will be shipped directly from the producer so it might arrive in separate packages.

Can I add a gift message to my order?

A lot of our ingredients make wonderful gifts, whether it’s a bar of Only Coco chocolate or a tin of all-butter shortbread. If you’d like to add a gift message to your order, add a message at checkout in the ‘Add a note to your order’ box.

My question is missing, how can I contact you?

We know you might have another question, so we’d love to chat to you via email. Contact us on hello@londondelicatessen.com and we’ll get back to you as soon as possible.

What are your company details?

We are:

London Delicatessen
PO Box 77969
London
EC1P 1HF

Our company number is 13367761.